Noticeboard

Surgery Closed for PLT


The surgery will be closed for PLT on Wednesday 16th September 12.30pm onwards. Surgery will open as usual at 8am on Thursday 17th September.


If you require urgent care, please call 111.



NGH NHS Trust opening times for Blood taking unit and Paediatrics


 



The Blood taking unit has now returned to Northampton General Hospital.


 


If you require a blood test you will need to contact the hospital to make an appointment on these numbers:


 


01604 523303


01604 544190


 


The Blood taking unit will offer appointments Monday to Friday during the following times:


 


Monday -Friday 8am - 4pm


Saturday 8am - 12.30pm


 


If you are a patient of our Maternity Unit they will make arrangements for you to have your bloods taken.


 


If your child requires a blood test the Blood Taking Unit at NGH will be open on Mondays from


8am-11.30am for paediatric patients only.


                                          



Complaints

LET THE PRACTICE KNOW YOUR VIEWS

 

King Edward Road Surgery is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

PRACTICE COMPLAINTS PROCEDURE

 

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

HOW TO COMPLAIN

 

In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact the Practice Manager who will try to resolve the issue and offer you further advise on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint please let us know as soon as possible, ideally within a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.

 

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

 

  •     Within 6 months of the incident that caused the problem

OR

  •     Within 6 months of discovering that you have a problem, provided this is within 12 months

 

The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within ten working days of the date you raised it with us. At this stage you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:

 

  •     Ascertain the full circumstances of the complaint
  •     Make arrangements for you to discuss the problem with those concerned, if you would like this
  •     Make sure you receive an apology, where this is appropriate

Identify what the practice can do to make sure the problem does not happen again.

INDEPENDENT COMPLAINTS ADVOCACY SERVICE

 

In Northamptonshire, you may contact VoiceAbility, a free service that supports people who want to make a complaint about their NHS Care or treatment.

 

Contact Voice Ability on 0300 330 5499 , or go to

http://www.voiceability.org

 

OMBUDSMAN

 

As a last resort, if you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or http://www.ombudsman.org.uk or Textphone (Minicom): 0300 061 4298



 
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