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FAIR PROCESSING NOTICE FOR PATIENTS

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Your Information, Your Rights

 

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  

 

The notice reflects:

 

  • What information we collect about you
  • How and why we use that information
  • How we retain your information and keep it secure
  • Who we share your information with and why we do thisThe notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately. A full copy of the Fair Processing Notice is available from Reception or via our website: www.kers.org.uk

                                                    FIRST for well-being

We now have a Well Being Advisor in surgery on Friday mornings.  They can help with:

Weight Management - Smoking - Emotional Wellbeing - Alcohol - Financial Support - Housing Support - Social Inclusion - Employment and Adult Learning

Please ask at Reception for further information and to book an appointment.

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Does your GP know you look after someone?

If you help a family member or friend because of their physical, mental ill health, frailty, disability or substance misuse…….then you are a carer!

For more details please ask at Reception.

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TabletDid you know you can now order repeat medication on-line with the practice.  You are now able to order your repeat medication on-line, direct to the practice over an encrypted, secure link.  There is still a need to allow a maximum of 48 hours before you collect the prescription from the surgery or you could save time by nominating a pharmacy to receive electronically. There is still a need to allow a week for ordering your prescription and for it to be ready to collect from your chosen pharmacy.  For more details please ask at Reception about this service and for registration.

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Are you a Veteran of the Armed Forces?

Please let our Reception team know.

NHS Choices Conditions and Treatments

See the NHS Choices Conditions and Treatments browser for an in-depth description of many common health issues.


Childrens Health

There is a good guide on the NHS website which describes various conditions affecting children.  There is advice on how to diagnose them, how to treat them and if further advice should be consulted.

NHS childhood illness slideshow


When Should I Worry?

Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy.

Download the booklet


Fevers

Most symptoms of a fever in young children can be managed at home with infant paracetamol. If the fever is very high, they may have an infection that needs treating with antibiotics.  

 


Head Lice

Head lice are insects that live on the scalp and neck. They may make your head feel itchy. Although head lice may be embarrassing and sometimes uncomfortable, they don't usually cause illness. However, they won't clear up on their own and you need to treat them promptly


Nosebleeds

Nosebleeds (also known as epistaxis) are fairly common, especially in children, and can generally be easily treated.


These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website