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These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

BengaliBengalifranceFrench
albaniaAlbanianindiaHindi
egyptArabiclithuaniaLithuanian
bulgariaBulgarianpolandPolish
chinaChinese (Cantonese)portugalPortuguese
chinaChinese (Mandarin)spainSpanish

Noticeboard

How we handle telephone calls

When you call the surgery during our opening hours on 08448 151 400 you will be given options which help us direct you to the appropriate person. You can also automatically make or cancel appointments, or arrange a repeat prescription, using Option 1.

Daily telephone assessment

To ensure we provide appropriate patient care each day we now operate telephone assessment, whereby callers with urgent requests for appointments or advice will be called back that day by a Doctor or Nurse. The Clinician will give you an urgent appointment or necessary healthcare advice.  
 
NHS ChoicesDepartment of HealthMy Surgery Website