NEW TELEPHONE NUMBER FROM 15TH MAY 2014
Your chosen phone supplier will charge their normal local rate tariff for calls to this number. Please note that at busy times once the new number is live, you may hear the engaged tone. Engaged calls will not be charged.
GP DATA EXTRACTION
From December 2013 the NHS will begin extracting data from our GP system, to assist with research and planning. Only coded data will be extracted, but patients can object and opt out. Please see GP Data Extraction link below.
How we handle telephone calls
When you call the surgery during our opening hours on 01604 611600 you will be given options which help us direct you to the appropriate person. You can also automatically make or cancel appointments, or arrange a repeat prescription, using Option 1.
Daily telephone consulations
To ensure we provide appropriate patient care each day we now operate telephone consultations, whereby callers with urgent requests for appointments or advice will be called back that day by a Doctor or Nurse. The Clinician will give you an urgent appointment or necessary healthcare advice or treatment.