How we handle telephone calls
When you call the surgery during our opening hours on 08448 151 400 you will be given options which help us direct you to the appropriate person. You can also automatically make or cancel appointments, or arrange a repeat prescription, using Option 1.
Daily telephone assessment
To ensure we provide appropriate patient care each day we now operate telephone assessment, whereby callers with urgent requests for appointments or advice will be called back that day by a Doctor or Nurse. The Clinician will give you an urgent appointment or necessary healthcare advice.